General Terms and Conditions

1 | DESIGNATION OF LALIQUE LIMITED

Lalique Limited is a company registered in England and Wales. Our company registration number is 00337882 and our registered office is at 47 Conduit Street, London, W1S 2YP. Our registered VAT number is GB340089279.

The customer service can be reached:

By phone, at +33 1 55 90 59 63

Monday to Friday from 9am to 6pm and Saturday from 9am to 4pm.

By email, at the following email address: shop.london.cs@lalique.fr

By postal mail at the following address:

LALIQUE
Service Clients E-boutique
30 rue de Prony
75017 Paris – France

The website is operated for Lalique Limited by Lalique Group:
Grubenstrasse 18
CH-8045 Zurich
Switzerland
Phone +41 43 499 45 00
Fax +41 43 499 45 02

Lalique Limited markets via its Internet website uk.lalique.com (hereinafter referred to as the “Website”) product collections marketed under the brand name “LALIQUE” (hereinafter referred to as “Products” or “Product”).

2 | SCOPE OF APPLICATION OF THE PRESENT GENERAL TERMS OF CONDITIONS

2.1 - The present General Terms and Conditions (hereinafter referred to as “GTC”) apply to orders placed on the Website by an individual consumer for strictly personal and private use (hereinafter referred to as the “Client”) for a delivery of the Products in the United Kingdom.

By placing an order on the Website, the Client agrees to the GTC. The GTC can be printed and / or downloaded from the Website and are available both in French and in English.

2.2 - Lalique Limited reserves the right to modify the GTC at any time, in which case the applicable version of said GTC shall be the one agreed upon by the Client when placing his/her order on the Website. Clients who should not agree to the applicable GTC at the day of their order have an option on the Website to express such disagreement and therefore interrupt the purchase before said order is confirmed.

3 | PERSONAL DATA AND DESIGNATION OF THE CLIENT

3.1 - To access the online sale service on the Website, the Client has the possibility, but not the obligation, to open an online account.

By placing an order and/or opening an account, the Client declares being a natural person ordering Products for non-commercial purposes, having the legal capacity to enter into contract and acting on their own behalf.

The account of the Client allows placing orders on the Website, consulting the state of the processing of his order and of the delivery of the Products, consulting the list of past online purchases, and having access to the Client’s personal data stored on the Website. The Client can modify said personal data when logged in on his/her account.

3.2 - To open an online account on the Website and/or to consult the state of the processing of his/her order and to receive potential commercial offers from Lalique Limited, the Client fills in the fields in the registration form proposed by Lalique Limited online with the following data (non-limited):

- Last name and first name,

- Date of birth,

- Phone number,

- Email address,

- Password,

- Delivery and Billing addresses.

By making his/her email address and phone number available on the Website, the Client agrees to receive at his/her email address information relating to his/her orders placed on the Website, and the processing of said orders.

3.3 - If the Client opens an online account, he/she will choose a security password that shall be strictly confidential.

An email confirming the opening of an online account shall be sent to the Client at the email address provided when filling the online form.

To access his/her online account, the Client must use his/her email address as a user name and his/her password.

The Client who loses his/her password can reset it by using his/her email address used as a user name.

3.4 – Lalique Limited undertakes to keep the personal data collected confidential and to use it in accordance with the (personal) data protection regulations.

Said personal data shall be used for:

• Processing the online orders and all contractual obligations,
• After-sale services,
• and customer relationship management such as informing the Client of any promotional operation, if the Client agreed beforehand to receive such requests.

They shall be kept in a form enabling the persons concerned to be identified for a period which does not exceed the time necessary for the purposes for which they are collected and processed.

Lalique Limited will communicate, with the prior client’s agreement, the personal data to its partners in charge of the processing of the orders placed online, of the delivery of the Products and of the after-sale service.

By filling the Lalique Limited’s online form, when placing the order and / or opening an online account, the Client can choose to receive commercial offers from Lalique Limited, companies of the same group and / or commercial partners.

The Client can exercise at any time his/her right of access to the data, and his/her rights of opposition, obtaining, deletion, portability, correction, suppression of his/her personal data.

He/she may also object for just cause to such use or data processing.

The Client shall contact Lalique by email or post, mentioning his/her email address provided as a user name to:

- shop.london.cs@lalique.fr for request by email,

- or to

Lalique
Service Clients E-boutique
30, rue de Prony
75017 Paris – France

If Lalique Limited or its assets would be sold, Client’s information would be part of the transfer of assets.

4 | TERMS FOR PLACING AN ORDER

4.1 - All the Products offered for sale on the Website are presented on a file including a photography and information such as dimensions and all tax included price of the Product. Products are offered for sale as long as they are available online and within the limits of available stock. Pictures are the most accurate as possible but Lalique Limited won’t be able to warrant a perfect similarity with the Product(s) selected for purchase (like colours).

By clicking on the link "Add to shopping bag", the Client places the Product in his/her "Shopping bag" in the quantity chosen.

After placing one or more items in the "Shopping Cart", the Customer can continue shopping by clicking on the shopping cart icon at the top right of the screen.

4.2 - The Products selected by the Client are listed in his "Shopping bag" with the following information available:

- A picture of each Product selected by the Client,

- The title of the Product and key information on the Product (size and / or colour),

- The unit price, all tax included, for each Product selected by the Client,

- The number of items chosen for each Product,

- A subtotal price per Product,

- A total price all tax included, excluding packaging and delivery costs.

The Client is asked to check the list of Products to modify or accept it by clicking on the link "Proceed to checkout".

4.3 - Once the Client has clicked on the "Proceed to checkout" button, an "information" page opens and the Client is invited to proceed with the order:

- Either without opening an online account,

- Either by opening an online account beforehand

- Either by logging in: typing his/her email address as a user name and his/her password if he/she has opened an account before. 

The Customer is invited to review the Terms and Conditions, which are accessible at the bottom of the screen throughout the payment process, as well as the detailed summary of their order, including the selected items, the total price including all taxes and shipping/packaging fees.

4.4 - The Client who accepts his/her order as described shall pay with his/her credit card (Visa, MasterCard, American Express) and is asked to enter his/her billing address. If the billing address is the same as the delivery address, the customer may choose to use the same address for both delivery and billing.

4.5 - Only after confirmation by the Bank, shall the order be placed and effective.

Before sending the confirmation order, Lalique Limited shall retain the right to refuse the order for just cause including when the selected article is no longer available for sale or if Lalique Limited is in dispute with the Client regarding payment of an order placed previously. Lalique Limited confirms each order by email to the Client with the following information:

- Order reference,

- Delivery and Billing addresses,

- The Product(s) ordered,

- Total price all taxes included, including packaging and delivery costs, paid by the Client.

If we are unable to accept your order, we will inform you of this by email or post, and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

4.6 - Lalique Limited shall keep the written proof of the sales contract entered into with the Client for a period of time of 10 years starting on the delivery of the Products.

Client can ask for a copy of said contract by email or post, to the customers’ relations service at the postal address mentioned at Article 1 of the GTC. However, Lalique Limited strongly recommend to the Client to keep copies of its order and more generally information related to the purchase.

4.7 - Title to the Products shall remain vested in Lalique Limited and shall not pass to the Client until complete payment of the price. The shipping of the Products ordered shall not intervene before the complete and effective payment of the price.

4.8 - Lalique Limited verifies each order placed on the Website. Such control aims at protecting Lalique Limited from abusive practices set up by fraudsters. Lalique Limited services may ask the Client for any necessary documents to carry on the order: address proof at the Client’s name or at the name of the person indicated for the delivery, etc. Such request shall be made by email.

4.9 - We may need certain information from you so that we can supply the products to you, for example, additional address details. If you do not give us missing information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.10 - Pre-orders. The customer may place one or more pre-orders for certain future collections, thereby guaranteeing the availability of the product(s) concerned.
In the case of such pre-orders, the Customer will normally receive delivery within one month, this period being indicative in view of possible production constraints.
Lalique SA will inform the customer by e-mail when the product(s) has (have) been shipped.

5 | PRICE

5.1 - The price of each Product is mentioned on its designated file on the Website, in Pound £ and all taxes included, excluding packaging and delivery costs.

Packaging and delivery costs are indicated to the Client on the web page listing the Products and submitted to his/her approval before the order is completed. The amount of those costs depends upon the physical characteristics of the Products.

5.2 - Lalique Limited reserves the right to modify the price of the Products at any time. The price accepted by the Client when validating his/her order is firm and definitive.

6 | PAYMENT

6.1 - The Client pays in Pound with a credit card by transmitting:

- For Visa® and MasterCard® credit cards: The 16-digit number of his/her credit card, its expiry date and the security number indicated on the back of the card,

- For American Express® credit cards: The 15-digit number of his/her credit card, its expiry date and the security number indicated on the front of the card.

Following credit cards are accepted:

- Visa®,

- MasterCard®,

- American Express®.

The Client certifies that he/she is not prohibited from using a credit card for payment of his/her order and that this mean of payment grants Lalique Limited access to the sum necessary for the payment of the order.

6.2 - If the transaction could not be executed and the Client payment account could not be debited, the sale would be immediately resolved and the order of the said Products would be canceled.

Lalique Limited suggests to Clients to keep the receipt from the bank after completion of the transaction and more generally the information related to the purchase.

6.3 - The Lalique Digital Gift Card

The Lalique Digital Gift Card is sent to the Client by email after the order has been confirmed.

The Client has the option to designate an email address for the delivery of the Gift Card and schedule its delivery for a specific date. To do so, the Client must select the "I want to send this as a gift" option on the product page, provide the required details, and may include a personalized message for the recipient. In this case, it will not be necessary to add a message during the checkout process.

It is possible to purchase multiple Gift Cards within a single order. However, if the Client wishes to send the Gift Cards to multiple recipients, it is recommended to place separate orders for each recipient to ensure each Gift Card is personalized accordingly.

Validity of the Lalique Gift Card

The Lalique Gift Card is valid for one (1) year from its date of purchase. After this period, it will be automatically deactivated.

It can be used on the website uk.lalique.com and in the following Lalique boutiques:

Lalique Boutique | Conduit Street
47 Conduit Street
London W1S 2YP
Tel: 0044 20 7292 0444
Email: shop.london.cs@lalique.fr

Lalique Boutique | Burlington Arcade
42 Burlington Arcade
London W1J 0QJ
Tel: 0044 207 409 08 64
Email: shop.burlington@lalique.fr

Lalique Boutique | Bicester Village
44a Unit, Bicester Village
Pingle Drive
Bicester OX26 6WD
Tel: 0044 1869 252 444
Email: shop.bicester@lalique.fr

Lalique Boutique | The Glenturret
The Glenturret Distillery, The Hosh
Crieff PH7 4HA
Tel: +44 1764 657 025
Email: shop.glenturret@lalique.fr

The Lalique Gift Card is valid for all products available for sale on the website and in boutiques. However, it cannot be used to purchase another Gift Card.

How to Use the Lalique Gift Card for Payment?

The Lalique Gift Card can be used in one or multiple transactions and can be combined with another authorized payment method.

It is also possible to use multiple Gift Cards for a single purchase.

• On the Lalique website: Enter the code provided via email in the "Gift Card" section during checkout.
• In-store: The Client must present their printed Gift Card or display it on their smartphone to the store advisors.
  

How to check the balance of a Lalique Gift Card?

• Add an item to your cart on uk.lalique.com and select your Gift Card as the payment method. If the Gift Card balance is less than the item price, the remaining balance will be displayed automatically.
• Contact us at shop.london.cs@lalique.fr; our customer service advisors are at your disposal.
• Visit a store with your Gift Card to inquire directly.
  

Terms and Conditions for Refunds

The Gift Card can be refunded if the Client changes their mind, provided it has not been used.
The Client must submit a refund request within 28 business days by email to shop.london.cs@lalique.fr. The timeframe starts from:

• The date the Gift Card is sent to the recipient, if the Client selected the email delivery option.
• The date of purchase of the Gift Card, if the Client opted to send the Gift Card themselves.
  

The withdrawal period is extended until January 15 for purchases made between November 15 and December 15.

The refund will be processed using the same payment method used for the purchase.

The Lalique Gift Card cannot be exchanged, refunded, or partially reimbursed, nor can it be replaced in case of loss, theft, or expiration.

7 | DELIVERY

7.1 - Please consult our delivery times and fees on the Shipping page, accessible in the footer.

7.2 - The Products bought on the Website shall be shipped to the delivery address given by the Client. In order to do so, the Client fills in the fields of the Lalique Limited online form proposed with the following data:

- Last name and first name,

- Company,

- Phone number,

- Delivery address (1st line),

- Delivery address (2nd line),

- City,

- Postal code,

- Country.

7.3 - The Client will be notified of the dispatch of his/her order by e-mail. The Customer will be informed of the follow-up of his delivery by the logistics provider (DHL, UPS or Royal Mail).

Should the Client be absent at the time of delivery, the shipping company shall send an email, SMS or calling card to the Client with the address of a drop-off location where the Client can get the Products.

7.4 - The delivery is deemed effective when the Products ordered are delivered to the Client by the shipping company and the Client has signed the delivery receipt. The delivery is also deemed effective when the delivery receipt is signed by a relative of the Client (namely but not only his/her husband,/wife/partner, children, parents) or by a caretaker, a neighbor of the Client.

The Client is responsible for verifying the Products delivered and expressing all proper reserves that could be necessary and / or to refuse the delivery if it appears to have been opened or if it bears signs of damage.

Said reserves must be written on the delivery receipt and transmitted to the customer service of Lalique Limited by email or post, with no delay, providing the user name of the Client and the order reference. The provisions above apply without prejudice to the application of the provisions of Article 10 hereafter relating to the right of withdrawal of the Client.

7.5 - Despite the constant efforts of Lalique Limited to give complete customer satisfaction, Lalique Limited remains exposed to risks due to the delivery of parcels.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received, including initial packaging and delivery costs.

The delivery time is up to 30 days from the date of order confirmation by the Client.

If a non-compliance with the delivery deadline is noticeable, not attributable to a case of force majeure or a default of payment, Client shall be entitled:

- To cancel the order by registered letter with acknowledgment of receipt to send to the following address: Lalique Conduit Street – E-boutique Customer Service – 47 Conduit Street, London, W1S 2YP, United Kingdom, mentioning the references of his/her order. In this case, Lalique Limited will refund the Client the amount, all taxes included, of his/her order within 30 days of receiving the request for cancellation of the order.

- Alternatively, if the Client does not wish to cancel his/her order, he/she should inform the customer service about this delay by e-mail, telephone or postal mail, mentioning the references of his/her order. Lalique Limited will then make the necessary investigation to determine the cause of the delay, and if necessary organize the resending of the Product. In the event of receiving a duplicate of the Product following its resending by Lalique Limited, the Client agrees to refuse the package from the shipping company or return it at his/her expense.

In either case, Lalique Limited reserves the right to ask the Client to sign an affidavit of not having received his/her order.

7.6 - As stated in article 5, packaging and delivery costs depend upon the physical characteristics of the Products ordered.

7.7 - If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

8 | AVAILABILITY OF THE PRODUCTS

8.1 - The availability of each Product is checked and confirmed on the list of selected Products submitted to the Client online for approval before placing his/her order.

Despite the care taken by Lalique Limited to the managing of the Products stocks and the information displayed on the Website, a Product may be unavailable after confirmation of the order by the Client and confirmation by Lalique Limited, due to the fact that several orders can be placed simultaneously, a mistake can occur in the processing or a Product in store can appear to have sustained damage.

In that case, Lalique Limited shall send an email to the Client to propose of his/her choice:

- Either to wait for the Product to be available again,

- Either to cancel the order and order another Product available on the Website,

- Either to cancel the order and get a refund of the order.

8.2 - When several Products have been ordered by the Client, and one or more Products in the order are not available in stock, then the order may be delivered partially. In this case, Lalique Limited will send an e-mail to the Client to propose:

- Either to confirm the partial delivery of his/her order and to wait for the other Product(s) to be available.

- Either to confirm the partial delivery of his/her order and to cancel the other Product(s) ordered. He/she will be invoiced only for the price of the delivered Products. Lalique Limited will refund the Client for ordered Products not available in stock.

- Either to cancel the entire order and receive a complete refund.

If the Client refuses or does not answer within 7 days, the order shall be cancelled and Lalique Limited shall refund the Client with the total price of the Product initially ordered including its packaging and delivery costs.

9 | CONFORMITY OF THE PRODUCTS

9.1 - Lalique Limited makes its best efforts to ensure that the photography of the Products on each file be as close as possible to the perception of a Client who would see the Products on display at the shop. However, the technical constraints of online displaying and photographing in a digital format can make the perception of a Client to be different from that of a Client seeing the Product at the shop.

9.2 - Following the delivery, if the Client considers that the Product is not conform to its online representation, the Client can ask Lalique Limited within 28 days upon delivery:

- Either to receive an identical Product if it is available,

- Either to receive a refund of the price of the Product within 30 days after his/her claim.

The terms and conditions for the return of the Products to Lalique Limited are provided for at Article 10.2 and Article 10.3 of the GTC.

9.3 - The provisions of the present Article apply without prejudice to the provisions of Article 10 of GTC relating to the right of withdrawal of the Client.

10 | RIGHT OF WITHDRAWAL AND RETURN

10.1 - The Client has a right of withdrawal, allowing him/her to cancel his/her order and to return the Products ordered to Lalique Limited within 28 days starting on the day of delivery.

10.2 - Prior to the return of the Products within the 28-day-period from delivery, the Client shall manifest his/her intent to exercise his/her right of withdrawal to the customer service of Lalique Limited by telephone, by postal mail or by email, specifying his/her last name, first name, order reference, phone number and email address.

10.3 - Then the Client shall return the Products within 28 days from the day he/she manifested his/her intent to exercise his/her right of withdrawal to the postal address mentioned in the return coupon given at delivery.

The return shall be at the sole cost and sole risks of the Client, being specified that for Clients residing in countries outside the United Kingdom, customs duties and taxes may be applied to them. The Products shall be returned in the original packaging in a condition allowing their resale. If a Product is returned incomplete or after having sustained damage, Lalique Limited shall not accept the return and shall not be able to proceed to the refund.

10.4 - The global price of the Products returned, including initial packaging and delivery costs, shall be refunded to the Client by the method used for payment within 14 days upon exercise of the right of withdrawal, if the Products have been returned to Lalique Limited. Delivery charges paid when placing the order on the website will only be refunded if the entire order is returned.

10.5 - Such right of withdrawal does not apply to bespoke Products that have been customized on demand of the Client, for instance with the engraving of a name. Nor does it apply to perfumes and candles if the seal has been removed by the Client.

11 | GUARANTEE

11.1 - The Client enjoys all guarantees provided for by Consumer’s regulations in force when placing the order and delivery.

The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. He/she is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he/she assumed responsibility therefore or had it carried out under his/her responsibility.

To conform to the contract, the product must:

1. Be suitable for the purpose usually associated with such a product and, if applicable:

- Correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;

- Have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his/her representative, including advertising and labelling;

1. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

A seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he/she had known of the defects.

11.2 - The Client can send any claim regarding the guarantee to the customer service of Lalique Limited, at the postal address mentioned at Article 1 of the GTC, with a documentary and supporting evidence of his/her purchase.

The claim shall then be dealt with by Lalique Limited that shall confirm the implementation of the guarantee rules, or not.

If the guarantee is implemented, Lalique Limited shall propose to the Client, at his/her choice:

- Either the replacement of the Product if a replacement Product is available,

- Either a refund of the price.

12 | INTELLECTUAL PROPERTY

12.1 – All the content of the Website, be it visual, graphical or sound, or the mark(s) Lalique and all other marks of Lalique Limited, whether or not composed of the words "Lalique", as well as all intellectual property rights which may be attached to the products (Such as designs, images, texts and logos), whether registered or unregistered, (the "Intellectual Property Rights") are and will remain the exclusive property of Lalique Limited.

The copy or use, in whole or in part, of said content without prior written consent of Lalique Limited constitutes a violation of the intellectual property rights owned by Lalique Limited and involves its perpetrator's civil and criminal liability.

The General Terms and Conditions do not imply any assignment of Intellectual Property Rights.

12.2 - No link to the Website shall be set on another website without prior written authorization of Lalique Limited.

The Website may offer links to third party websites operated by other companies and implemented with the authorization of Lalique Limited. However, Lalique Limited is not able to verify the content of third party websites and, as a consequence, does not accept any responsibility. The access and the use of third party websites are at the sole responsibility of the user.

12.3 - Notice Regarding AI-Generated Content

Some of the images and visuals used on this website have been generated using artificial intelligence (AI). These AI-based contents result from advanced technologies we employ to provide a unique visual experience. Despite the computer-generated nature of these images, we ensure that they meet our high-quality standards and reflect the aesthetics and exclusivity of our brand. We value your feedback. If you have any questions or comments about the AI-generated content on our website, please do not hesitate to contact us.

13 | DIGITAL PRODUCT PASSPORT

13.1 - What is the Digital Product Passport?
Lalique offers Client the opportunity to access information about certain collections by utilizing the Aura Blockchain Consortium’s technology based on Ethereum and Polygon accessible directly on their smartphones via an NFC tag. The Digital Product Passport (DPP) enables Client to access exclusive information about the product and its entire supply chain. It provides insights into material origins, compliance processes, as well as quality, sustainability, and transparency aspects that uphold the product's value and identity. The DPP also enriches the product experience with visual, audio or textual elements such as NFTs.

13.2 - How to obtain the DPP?
Lalique adds a credit card with an integrated NFC chip to the product packaging. When Client holds its smartphone to the NFC chip, he/she/ OR they are is forwarded directly to the digital certificate of authenticity via a secret link. The Client can also download the certificate to its Apple or Android wallet (similar to a flight ticket, etc.). In addition, a so-called "Collectible" (a digital twin of the product, saved as an NFT) can be created.

13.3 - Claim Process:
Please follow the steps below to claim your digital certificate of authenticity:
1. Tap the NFC chip on the credit card with your phone and open the notification that appears on your screen. If you have difficulty in activating the NFC chip, please refer to our “How to read an NFC Chip” section for assistance.
2. When the page is opened, you will be invited to create a account to claim your certificate of ownership.
3. After logging in or creating your new account, click on the “Claim Your Certificates” button to start the claim process. The process may take a few seconds
4. In the next step, Client has the option of downloading various digital assets (e.g. the digital twin of the product as NFT, saving the certificate in the native mobile wallet or downloading the certificate as a PDF)

13.4 - The Aura Blockchain Consortium provides the solution for Lalique to issue this certificate. The content of this certificate is under the sole responsibility of Lalique.

14 | RULE OF EVIDENCE

The Client expressly accepts and acknowledges that messages sent by e-mail, Log files hosted on the servers of Lalique Limited or its technical service providers, statistical data generated and communicated by Lalique Limited, accessible electronically shall have the same evidential value as hard copies, letters and documents sent by post, except where a registered letter with acknowledgement of receipt is expressly required.

15 | LIABILITY AND DISPUTE

15.1 - Lalique Limited shall not be held liable for complete or partial breach of contract in case of force majeure, wrong of the Client, payment incident, or in case of unpredictable and insurmountable act of a third person.

Lalique Limited cannot be held liable for any potential damage that can occur when browsing the Internet such as, especially, a connection failure, the loss of data, access by a third party to the data on the computer of the Client, or risks of viruses or unwanted software installing.

15.2 - In case of breach of the contract by the Client under the provisions of the GTC, such as the transmission to Lalique Limited of false identification information, the use of invalid means of payment or illegal use of a third party’s means of payment, Lalique Limited reserves the right to delete the online account of the Client and to cancel any pending order without prejudice to any claim for damages.

Lalique Limited also reserves the right to refuse any order from a Client with whom such breaches of contract would have occurred.

15.3 - In case of dispute, the Client can send a claim to the customers’ relations service of Lalique Limited, at the postal address mentioned at Article 1 of the GTC, in order to find an amicable solution. If such an amicable solution cannot be reached and if despite Lalique Limited vigilance, the disagreement still subsist, the courts of Client’s location shall have jurisdiction and corresponding applicable law shall apply to any dispute arising out or relating to an online purchase on the Website, excluding the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods and of any disposition of international private law that would lead to submitting said dispute to another national or international law

15.4 - Mediation

The Client is also entitled to have access to a mediator. In such case, the Client shall follow the procedure in force:

- Send a written claim to the customers’ relations service of Lalique Limited, at the postal address mentioned at Article 1 of the GTC,

- If negotiations fail, bring the case before the relevant mediator within 1 year from sending the said claim to Lalique Limited.

The use of mediation service is optional. It does not interrupt the time to act as collateral.