Items available for sale online at uk.lalique.com can be delivered in the United Kingdom.

For delivery outside the United Kingdom, we invite you to contact our Conduit Street store, which will be happy to take your order, by email at shop.london.cs@lalique.fr or by phone at 0044 20 7292 0444.

Orders placed on the online store uk.lalique.com are shipped from our Conduit Street boutique. The store takes care of shipping the parcel to the customer's home, via DHL, UPS or Royal Mail. The choice of carrier is made by Lalique and depends on the category and weight of the product.

The average delivery time is between 2 to 4 business days from the order confirmation.

Please read our Shipping page for more information.

Delivery costs depend on the order amount.

Please read our Shipping page for more information.

When making a purchase on Lalique.com, you may cancel your order and return the item/items to Lalique within 28 days, beginning with the day of delivery. If you wish to cancel and return your order, you must send the item/items back without undue delay, using the return coupon provided in the original packaging. Please address returns to the following address:

Lalique Boutique Conduit Street E-boutique - Customer Service 47 Conduit Street W1S 2YP London United Kingdom

IMPORTANT: Returns are submitted at the expense and risk of customer. Items must be returned in their original packaging and must be in sellable condition. Items damaged, soiled in anyway and/or incomplete will not be accepted. Fragrances and candles cannot be returned or refunded if the seal has been removed by the Client. Please be aware that personalized products cannot be returned nor refunded. For more information with regards to returns, we invite you to read our General Terms and Conditions.

The refund period can take up to 14 calendar days from the reception of your return. Once we have inspected the condition of the returned items, we will notify you by e-mail.

Please also note that the refund will be made using the same payment method used for the purchased product. Delivery charges paid when placing an order on the website will only be refunded if the entire order is returned. Fragrances and candles cannot be returned or refunded if the seal has been removed by the Client.

Personalized products cannot be returned nor refunded. For more information with regards to returns, we invite you to read our General Terms and Conditions.

By creating a Lalique account you will be able to:

• Track your orders online, access your purchase history
• Manage your personal information
• Save your personal wish list
• Check-out faster next time, as you will not need to re-enter your personal data

If you have lost your login password, go to My Account page and click on "forgot your password".

Enter your e-mail address and an email will be sent to you prompting you to reset your password.

If you need help to identify your item, please attach at least one photo of the product and one or more photos of the items signature (R. Lalique, Lalique or Lalique France). All Lalique glass and crystal pieces have been signed on the bottom or the lower part of thepiece.

Unfortunately, we are unable to officially authenticate your item, nor are we able to provide a quotation. We invite you to contact a recognized expert such as an Auction House, who can
examine your piece and provide you with a quotation.